REFUND & RETURN POLICY

Custom & Personalized Orders

Our custom sportswear products are manufactured according to customer specifications.

Products that are made to a customer’s specifications or clearly personalized are generally not eligible for returns or cancellations due to a change of mind, where permitted by applicable law.

This does not affect customers’ rights regarding faulty, damaged, or incorrectly supplied products.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, or does not match the confirmed order specifications, customers should contact us at info@azoosports.com.

Please provide the order number, a description of the issue, and photographs where possible.

We will review the issue and arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.

Order Cancellation

Customers wishing to cancel or modify an order should contact us as soon as possible.

Cancellation or modification of personalized orders may not be possible once production has started.

Any applicable statutory cancellation rights remain unaffected.

Returns & Refunds

For eligible non-personalized products purchased online by UK consumers, customers generally have 14 days after delivery to request cancellation and a further 14 days to return the goods.

Refunds will be processed within applicable legal time limits, using the original payment method unless otherwise agreed.

Where goods are faulty or incorrect, AZOO SPORTS will cover reasonable return costs where required by law.

Customers should contact us for return instructions before sending products back.

Customer Support

For refund requests, returns, cancellations, or order-related concerns, please contact:

AZOO SPORTS LTD

Email: info@azoosports.com
Website: www.azoosports.com

Nothing in this policy limits or excludes customers’ statutory consumer rights.