SHIPPING & DELIVERY POLICY
At AZOO SPORTS, we are committed to providing a professional and transparent shipping experience for our customers.
AZOO SPORTS is operated by AZOO SPORTS LTD, a company registered in the United Kingdom. Our customized sportswear products are manufactured and dispatched from Pakistan.
This Shipping & Delivery Policy explains how we process, prepare, and deliver customer orders.
Order Processing & Production
Most of our sportswear products are customized according to individual customer requirements.
Production arrangements are based on the confirmed order details, including product designs, sizes, colors, quantities, and personalization requirements.
Before an order is finalized, customers are provided with information about the estimated production timeline.
Production begins according to the agreed order confirmation and payment arrangements.
Delivery Address
Customers are requested to provide complete and accurate shipping information when placing an order.
To arrange delivery, customers must provide the recipient’s full name, complete shipping address, city, postal code, country, and contact phone number.
If any delivery information needs to be corrected, customers should contact us as soon as possible.
Address changes may not always be possible after dispatch.
If a shipment cannot be delivered, we will review the circumstances and discuss available delivery or return arrangements with the customer.
Any additional charges will be communicated before they are incurred, subject to applicable consumer rights.
Shipping Destinations
AZOO SPORTS offers international shipping to eligible destinations, subject to courier availability, local regulations, and order requirements.
Shipping availability is confirmed during the quotation and order confirmation process.
We aim to provide suitable shipping arrangements based on each customer’s location and order specifications.
Shipping Charges
Shipping charges are calculated based on several factors, including:
- Delivery destination
- Order quantity
- Package weight and dimensions
- Available shipping methods
Customers receive information about applicable shipping charges before confirming their orders.
Any mandatory shipping charges will be included in the total price or clearly explained before the customer agrees to purchase.
Production & Delivery Time
Production and delivery timelines may vary depending on the product type, customization requirements, order quantity, and destination country.
Estimated production and shipping times will be communicated during the quotation or order confirmation process.
Production time and shipping transit time are calculated separately.
The agreed delivery timeframe will be confirmed before the order is finalized.
If an unexpected delay occurs, we will inform the customer and provide updated delivery information and any remedies required by applicable law.
International Customs & Import Duties
International shipments may be subject to customs inspections, import duties, VAT, taxes, and customs clearance charges, depending on the destination country.
Any applicable taxes collected by AZOO SPORTS and any additional import charges payable by the recipient will be explained during the quotation or order confirmation process, as required by applicable law.
Where import duties or clearance charges are not prepaid under the agreed shipping arrangements, the recipient may be required to pay these charges to the relevant customs authority or delivery provider.
Customs clearance procedures may also affect delivery times.
Order Tracking
Where tracking services are available, customers will receive shipment tracking information after their orders have been dispatched.
Tracking updates depend on the shipping carrier and the services available for the destination country.
Customers may contact our support team for assistance with shipment-related inquiries.
Delayed, Lost or Damaged Shipments
We understand the importance of receiving orders safely and within the agreed delivery timeframe.
If an order is delayed, lost, or arrives damaged, customers should contact us at:
Please provide the order number, delivery details, and photographs where relevant.
We will review the issue, coordinate with the delivery provider when necessary, and arrange an appropriate resolution in accordance with applicable consumer laws and our Refund & Return Policy.
Nothing in this policy limits the customer’s statutory rights.
Customer Support
Our team is available to assist with shipping inquiries, order updates, and delivery-related concerns.
For assistance, please contact:
AZOO SPORTS LTD
Registered in the United Kingdom
Email: info@azoosports.com
Website: www.azoosports.com
We aim to maintain clear communication and provide reliable assistance throughout the order and delivery process.