PRIVACY POLICY
AZOO SPORTS LTD is a company registered in the United Kingdom, operating under the AZOO SPORTS brand.
We respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when customers visit our website, request quotations, or place orders.
Information We Collect
Depending on the services used, we may collect:
- Full name and email address
- Contact phone number
- Billing and shipping addresses
- City, postal code, and country
- Product inquiries and order details
- Custom designs, logos, names, numbers, and sizes
- Payment confirmations and transaction details
- Customer communications
- Website usage and technical information
Information necessary for processing orders and arranging delivery must be provided accurately. Without the required information, we may be unable to fulfill an order.
How We Use Your Information
We use personal information to:
- Respond to inquiries and quotation requests.
- Process and manage customer orders.
- Coordinate customized sportswear production.
- Arrange shipping and delivery.
- Provide customer support.
- Maintain business and accounting records.
- Protect our website and comply with legal obligations.
Our legal bases include taking steps before entering into a contract, performing a contract, meeting legal obligations, legitimate interests in customer service and business security, and consent where required.
Information Sharing & International Transfers
We may share necessary customer information with production partners, shipping providers, website service providers, payment processors, and relevant authorities where legally required.
Our sportswear products are manufactured and dispatched from Pakistan. Relevant order and delivery information may therefore be shared with authorized production and shipping partners in Pakistan.
To fulfill customer orders, we may share relevant product designs, sizes, and customization details with our production partners in Pakistan.
The recipient’s name, shipping address, and contact phone number may be shared with authorized shipping partners for delivery purposes.
We share only the information necessary for these activities.
International transfers subject to UK data protection restrictions will only be made under an applicable lawful transfer mechanism, including appropriate safeguards where required.
Customers may contact us to request information about the safeguards used for their personal information.
Payment Information & Data Security
Where electronic payments are available, authorized third-party payment providers may process payment information.
We may retain transaction confirmations and payment records for order management and accounting.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
Customers should not send complete payment card details through email or quotation forms.
Cookies & Website Technologies
Our website may use essential cookies and similar technologies to support website functionality, security, and customer services.
Optional analytics, marketing, or other tracking technologies may also be used where enabled.
We will provide information about the cookies actually used, their purposes and applicable retention periods, and obtain consent where required by law.
Customers can manage available cookie preferences through website controls or browser settings.
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected.
Retention periods are determined by:
- Customer inquiry and quotation requirements.
- Order processing and customer support needs.
- Contractual obligations.
- Accounting and tax recordkeeping requirements.
- Applicable legal obligations and dispute resolution needs.
When information is no longer required, we take appropriate steps to delete or anonymize it, subject to legal retention requirements.
Customer Privacy Rights & Marketing
Depending on applicable law, customers may request access to, correction, deletion, restriction, or portability of their personal information.
They may also withdraw consent where processing relies on consent.
Customers have the right to object to the processing of their personal information for direct marketing.
Marketing communications will be sent only where legally permitted, and customers may unsubscribe or request that marketing communications stop.
Privacy requests may be sent to:
Privacy Complaints
Customers may contact AZOO SPORTS LTD regarding concerns about their personal information.
We will acknowledge data protection complaints within 30 days, investigate them appropriately, and communicate the outcome in accordance with applicable law.
Customers may also complain to the relevant data protection authority, including the UK’s Information Commissioner’s Office.
Email: info@azoosports.com
Policy Updates & Contact Information
We may update this Privacy Policy to reflect changes in our business operations, website services, or legal requirements.
The latest version will be made available on our website.
For privacy-related inquiries, please contact:
AZOO SPORTS LTD
Registered in the United Kingdom
Registered Office:
Unit A, 82 James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
Email: info@azoosports.com
Website: www.azoosports.com